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International support services FAQs

Confused much? Don't sweat it!
We've got the answers to all your burning questions right here.

What can you help with and how much does it cost?

We have a menu of services ranging from IT support to industrial relations support, office space for your staff, and much, much more.  Each of these have a standard rate that we charge to all clients.

The pricing on these are fixed, which means they are both explicitly transparent and non-negotiable.

How do we get our staff to be in an office?

Lucky for you, we have access to a top of the range office space in Cape Town.

We host private offices and coworking spaces for our EOR clients at our office in Foreshore, Cape Town. The office has a premium setup with a huge amount of free amenities, is in a prime location, and crucially, has a world-class view. These setups are on our menu and have a clear and transparent pricing structure.

We also have access to an assortment of other private office spaces through our partners for longer-term and larger scale office requirements. Prices and commitments vary.

How do my staff get their IT?

We can source, set up, deliver, collect, and wipe your IT. Our IT team will liaise with your in-house IT team to ensure appropriate hardware, appropriate setup, and data protection for your requirements. The pricing for all these elements are totally transparent and fixed on the menu.

Alternatively, some of our clients give the staff member a budget and let them get on with it directly. It's totally up to you.

What HR support is free and what counts as additional?

Anything that is chargeable will be informed of and approved of prior to any work being undertaken. All part of the no surprises policy. As a general rule, if our HR team can do it ourselves from the comfort of our desks, it is all part of the service.

  • The day-to-day HR is all part of the EOR service. Employment contracts, document management, ad hoc general advice (please pick up the phone, we are not on the clock), monthly check-ins with all your staff, the documentation and process around anything performance-related (promotion/performance management, etc.), and anything considered 'normal course of business'.
  • 'Additional' will be anything beyond the normal course of business. The most common (99% of 'additional HR' service billing) is managing any employment tribunal process, be it arranging representation or attendance on your behalf at any employment tribunal, any meetings with employment representatives or unions on your behalf, and managing the process to a conclusion.

What if I need something that is not on your menu?

Get in touch immediately, we love a challenge.

Last year, we organised, amongst other items not on the menu; childcare for one of our clients' while she was in Cape Town with all the family and for one of our EOR staff to get a passport and British travel visa.

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