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Charlotte James

Group Head of Operations

Whether tackling a new trail or a complex spreadsheet, I thrive on discovery and problem-solving. Efficiency, data, and AI drive my approach to smarter operations.

Charlotte James grew up in London, where she developed a love for rock music, festivals, and the outdoors. Whether she’s hiking a new trail or diving into a complex spreadsheet, she thrives on discovery and problem-solving. Always up for an adventure, she brings that same energy to her work, constantly looking for ways to improve processes and drive efficiency.

As Head of Operations, Charlotte works closely with her team to develop tech solutions, refine business processes, and ensure the companies within the group run smoothly. She has a deep passion for Excel and financial analysis and is particularly excited about how AI is transforming data-driven decision-making.

She enjoys working with a diverse range of businesses, identifying patterns and solutions that can be applied across industries. By understanding the challenges others have faced, she helps both internal teams and clients navigate complex operational issues more effectively.

  Charlotte James's Top Tips 

Top tip for foreign businesses

"Treat your South African team like part of your local team. Include them in training, team calls, and, if the team is small, encourage occasional office days to strengthen relationships."

Top tip for EoR staff

"Working for an international business is an incredible opportunity. Growth can happen fast—especially if you’re part of an expanding SA team."

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